1. Booking of appointment between 9:00-17:00.

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2. Late arrival that is over 15 minutes which we weren't notified of results in cancellation of the appointment.

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3. If you don't show up or don't cancel the appointment at least 48h before- we must request a last minute cancellation fee which is 50% of the appointments worth and must be pre paid.

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4. In case of aggressive dogs the owner must notify the groomer before hand and bring a muzzle to the appointment. If it's not possible to provide services due to the dogs aggression the groomer has the right to refuse the service which is still to be paid 100%.

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5. We do not use any sort of anxiety calming medication at the salon!

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6. If your pet has flees or you think there is a possibility he might have flees do not bring him to the appointment. If during the appointment it turns out your pet is infested an additional charge of €15 will be added to the final cost for appropriate substances.

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7. If your dog is in heat and is brought to the appointment, we will have to refuse services - for the comfort of your pet and others in the salon. If we were not notified of this at least 48h before the appointment last minute cancellation fee applies.

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8. If your pet suffers from any diseases such as neurological, physical, skin, allergy etc. please notify us before the visit. 

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9. The salon does not take responsibility for worsening the pets condition e.g. epilepsy, heart disease, skin allergy if the owner failed to notify us before hand.

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10. For the safety of your pet, making the groomers work easier and to shorten the time of services being provided the pet must be left without supervision. When the owner is not present the animal is more calm and more willing to co-operate with the groomer. We work with the help of sharp objects e.g. scissors. If the animal is distressed while on the table there's a bigger chance of an injury occurring. The owners have the option of a waiting room, where they can wait for their pet. 

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11. Every animal should own a book of current vaccination against rabies.

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12. Animals with hair knots/matting result in additional charge and are exposed to harm during the visit. Because of tangled hair, your pet might need a very short shave, right at the skin, in places where there's matting. It's a risky procedure and can cause harm if the animal suddenly moves. After shaving, wounds can appear that were caused before, under the matting. Tangles and matting in animals can cause skin and health problems as they don't allow needed air circulation and cause fungal and bacterial infections. Another danger in this situation can be flees, larvae, ticks and other insects, who might live in the areas of matted fur, resulting in further skin infections. 

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13. To correctly, safely and least stressfully deal with providing services on the animal there should always be extra time booked for new clients. In case the animal is too stressed during the visit, it might be necessary to finish during the next appointment.

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14. We do not shave breeds who have an under coat such as Pomeranian, Husky, Samoyed etc. 

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By leaving your pet in our salon you agree to all of the terms & conditions listed above.